← All situations
Emergency Mode
Money has been taken
A fraudulent payment has been made. Call the bank now. Everything else can wait a few minutes; this cannot.
What this assumes
- A phone to call the bank. Everything else can follow.
- A working phone line matters more than internet access here.
Do these first
Containment. Minutes matter here and nothing else does.
- Call your bank's fraud line immediately, using the number on your card or statement rather than one from any message you received.
- Ask explicitly for a recall or reversal of the payment, and for the receiving bank to be notified.
- Ask them to freeze the account if further payments are possible.
Afterwards
When the immediate situation is over, a plan is what keeps it from happening the same way twice. That needs an account; this page never will.
Build a plan